FAQs

Account

  • There is a mistake with my order?
    Unfortunately once the order is placed, the takeaway takes over. We highly recommend that you check your order thoroughly whilst are our driver is with you or when collecting your food, that you have received everything that you have ordered. Otherwise you will have to get in touch directly with the takeaway to explain the mistake and see if it is rectifiable. Their contact details are displayed on the final page of the checkout and also on the confirmation email we send to you.
  • Takeaways and Restaurants in your area ?
    Enter your postcode into our search box and we'll tell you right away. If you can't find your favourite takeaway and restaurants, why not get in touch with us and we'll do everything we can to sign them up. If no takeaways or restaurants appear then unfortunately we may not be in your area yet. But don't worry, as a company we are expanding and hope to be with you shortly.
  • Why should i use Comeconnosotros?
    Comeconnosotros works in conjunction with your local takeaways and restaurants to offer you, the customer, exclusive discounts on every order you collect. We also provide you a professional collection and delivery service subject to availability in your area, using zero emission electric fleet of vehicles. Our goal is to reduce the CO2 and other harmful air particles in the city or the town we all live and work in for the sake of our family, children and for the future generations. Unlike similar ordering sites that use 1000’s of gas guzzling vehicles every day & night, which causes so much harmful pollution to the environment and the air you breathe we generate zero emissions from the tail pipe.
  • How it works?
    Comeconnosotros gives you discounts on every order, every time! You simply enter your postcode and we will provide you with a list of takeaways in your area. You can then browse the takeaways and restaurants in your area that offers you the best discounts, and the best cuisine you fancy! Our easy ordering process means you will have your order placed in no time.

Orders

  • Can I order in advance?
    Yes, you can schedule orders for up to one day in advance and choose any delivery time from 11.30am onwards and a delivery time that suits you up to 10.30pm. You can also collect anytime during the opening hours.
  • How is the food delivered?
    Once you place an order for collection and delivery, one of our capable eco friendly Green PODS will head to the takeaway or the restaurant to pick up your meal. Using our all electric fleet of vehicles they will then deliver your order to you piping hot! Without polluting or damaging the environment you live in.
  • How do i get the exclusive discounts ?
    It’s really easy! You place your order, we will make it clear throughout our checkout procedure just how much you will save and the discount will be automatically deducted before payment.And that’s it, cheaper to eat using www.comeconnosotros.com than most other ordering websites.
  • How do i place an order?
    1: Browse through your local takeaways to find the food you fancy. 2: Add your food to the order and you will see how much money you will save. 3: Using our secured website pay by proceeding to checkout and using your credit/debit card or cash if you are collecting. See the amazing savings you have just made. Choose to collect your food or use the Comeconnosotros Eco friendly collection or delivery service for a flat fee of €3 + vat, subject to availability then place your order sit back and relax. Order Confirmation – Once the payment and your order are accepted by the restaurant or the takeaway shop, we will inform you when the order is collected by email or text. Order Tracking – Using our App you can track your delivery all the way to your door for that extra security.

Payment

  • Something is wrong with my order?
    We have a dedicated customer service team that looks after your entire Comeconnosotros experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us at support@comeconnosotros.com or on 7428069025 and we will look into this for you.
  • Minimum order value?
    The minimum order value is typically €15.00 however it depends on the takeaway shop, fast food outlet or the restaurant you order from.
  • Tips?
    Whether you tip or not is completely up to you, but of course is always appreciated. Yes! Our amazing Green PODS drivers keep 100% of all tips - thank you.
  • Why we do not accept cash?
    We only take Credit card payments because it lets us provide you with the best possible experience. It creates a safer working environment for our eco friendly green PODS team too. However if you are collecting you can pay by cash.

Delivery

  • What if my delivery order is late?
    Check to see if you HAVE received a confirmation email: if so Our eco friendly Green PODS team are always looking to deliver as quickly as they can, but sometimes things outside of our control can cause a delay. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible. You can always track your delivery on our app. When collecting your order you will be notified email pick up time where possible. You have not received a confirmation email: This would suggest that your order has not been received or was declined by the takeaway. We would recommend that you get in touch with our customer service team at support@comeconnosotros.com or call us on 01273 457766 we will do our very best to see what went wrong, and help you re-order the items.
  • Opening Times?
    It depends on the takeaway shop, fast food outlet or the restaurant so please check our website www.comeconnosotros.com for opening hours, when placing your order.
  • I forgot to add something to my order?
    Contact our customer service team at support@comeconnosotros.com or on 01273 457766 and we’ll do our best to make sure you get all the items you want added to your order.
  • What is the cost of collection & Delivery?
    With exclusive discounts Comeconnosotros have negotiated, you simply use this amazing savings you have just made to book our eco friendly collection and delivery service for a small fee of just €3 + vat (subject to availability). We collect and deliver up to 2 mile radius from the restaurant or takeaway shop. – This save’s you the hassle having to start up your car, get stuck in traffic jams or the cost of parking and then having to hang around for the food. Instead relax with your favourite drink or a nice hot bath. Let us do the running around to bring your food to the door using our unique super fast eco friendly delivery service.

General

  • Where we DO NOT deliver to?
    We DO NOT climb stairs or use lifts to deliver, so please come down to ground floor level to pick up your hot food. You will be informed by us on an estimated time for delivery by email or text and when we have picked up your food from the restaurant, you can track our green POD driver on your app. We do not accept CASH if we deliver.
  • What if I have allergies?
    Firstly, we would ask you to please be careful when choosing your food. In addition, during the ordering process you are given the opportunity to leave a comment for the takeaway. Here you should leave a comment for the takeaway stating any dietary requirements you may have. To be extra careful we would also suggest you contacting the takeaway directly to confirm their receipt of your requirements. The takeaway's contact information will be given to you once the order has been placed.
  • Make sure you are home to accept your order?
    If you chosen our collection and delivery service you will be notified by email or text when your order is on the way by our friendly eco PODS driver. You can also track our driver using your app, for extra security. If you think you won’t be at the delivery address in time to receive your order, please let us know by emailing support@comeconnosotros.com or call us on 7428069025. If we cannot contact you and are unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order & delivery. To prevent this from happening, it’s always a good idea to double-check your contact and address details. Remember we DO NOT climb stair and use lifts, we only deliver to ground floor door.

Refund

  • Can I change my order after I place it?
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